Hello all,

I thought I start this new thread to announce any scheduled maintenance downtime, or any un-planned outtages on SIPME network.

We did some changes and rebooted our servers early this morning (29/10/06) around 4:00am to adjust for daylight saving time. The servers were down for around 4 minutes or so. I believe it is reflected and shown on the ozvoipstatus website as well.

Sipme support.

Not that I was trying to make calls at 4am but out of curiousity why weren't the servers setup correctly to cope with DST, pretty much every moderm OS handles current Australian DST changes correctly, and even some devicess can be programmed to update accordingly...

Hello all,

SIPME email server is currently down, we will not receive any email sent to the @sipme.com.au domain. We currently working to restore the email server, hopefully within the next 2-3 hours.

[Edit] All voice services, SIP server and online account website are unaffected.

Sipme support.

[Edit 3:15pm] Email server was back online around around 2pm Sunday afternoon

sipme-support writes...

email server is currently down, we will not receive any email

You really should set up a backup email server. See www.rollernet.us for a free one.

SIPme is having some call completion issues at the moment - over 10 samples I am getting a 30% completion rate. (The rest are 'busy'.) SIPme are aware of the problem and are looking into it.

They're having a bad run at the moment. Broken DID, Call drop outs after short duration, and now this. I'm glad I didn't jump in to reselling their service just yet.
Having said that, I hope it all works out. Victor seems to be a hard working guy, and I'd guess that these problems are upstream. Maybe time for Sipme to think about switching wholesale termination to someone else?

I've just had an email from support@ to say they've found the problem and fixed it. It is working well now :)

Auzzie.net Admin writes...

I've just had an email from support@ to say they've found the problem and fixed it. It is working well now :)

Still having problems calling 02 Numbers. Every call I make results in busy tone!

INVITE -->
100 TRYING <--
183 Session Progress <-- Busy Tone is heard here.

Time to call support!

edit
All is OK now

Yeah I had termination issues today, couldnt call Victoria numbers, but Perth (WA) was fine, just tried and its working now.

Hello all,

We have to eat the humble pie today and admit that we found a problem on our routing switch, which caused many customers difficulties to connect. We are not sure if this is related to the call drop out issue mentioned in other threads, however we are still investigating into it.

This was a strange problem where our routing switch was not distributing the calls properly to all terminating gateways, it would send a call to some terminating gateways, but disconnecting the call as soon as the ring signal (183 Session Progress) was sent out. It didn't generate any alarm or error message, that's why our monitoring system didn't pick it up, and it took us a few hours of debugging to find out the cause.

Sipme support.

[Edit]: forgot to mention that everything should be working now, please email support@sipme.com.au if you are still experiencing problem.

I'm very impressed. A company that admits it has/had an issue and is doing something about it. This is such a breath of fresh air compared to the usual "tough luck, it must be your fault" attitude of so many ISPs and Telcos.
Edit: The issue persists for me so just emailed support.

SIPME Christmas/New Year closure announcement

SIPME office will be officially closed from Saturday 23rd Dec to Sunday 7th Jan inclusive, there will be no phone support during this period.

New online sign ups and recharges will still be processed, however there may be longer processing time during this 2 weeks period. Please email support@sipme.com.au as usual if you have support issue. Our staffs will continually monitor the network and emails sent to support.

We also like to take this opportunity to wish everybody a very Merry Christmas and Happy New Year!

Sipme support.

sipme-support writes...

SIPME office will be officially closed from Saturday 23rd Dec to Sunday 7th Jan inclusive

Thanks for the heads-up. It's appreciated.

Oh, and a great festive season to you too! :o)

sipme-support writes...

We also like to take this opportunity to wish everybody a very Merry Christmas and Happy New Year!

Happy holidays to you too and thank you for the notice.

Hello all,

Due to the Chinese New Year period, customers may experience congestions to several Asian countries over the next few days, particularly China, Hong Kong, Vietnam, Taiwan, Malaysia and Singapore.

Happy Chinese New Year, the year of the Pig!

Sipme support.

Hello all,

With many requests from customers, we have developed a script to send low balance warning emails. We have been trialing it for the past week or so and it has been running well, so far no bugs have been discovered. At the moment the low balance warning is set to send email when the balance falls below $5.

If you wish to be added to the list to receive low balance warning emails, please email support@sipme.com.au with your SIPME number.

Sipme support.

sipme-support writes...

If you wish to be added to the list to receive low balance warning emails, please email support@sipme.com.au with your SIPME number.

I would suggest that an email to all customers direct would be welcome by those who miss this announcement or don't visit WP.

Hello all,

Our IP backbone provider seems to be having some issue at the moment. There is no IP connectivity to our network, therefore customers will not be able to register or make calls. We are trying to contact our IP provider and escalate the issue.

Sipme support.

Hello all,

SIPME will be conducting an upgrade of its billing platform this Saturday 15th Dec 2007, 2am to 9am Sydney time. During this time customers will not be able to make off-net calls, ie calls to normal telephone numbers.

SIPME to SIPME calls will be unaffected.

Although we have allocated a large maintenance time window, the upgrade process could complete sooner. We apologise for any inconvenience.

Sipme support.

Any update on the call quality issues with the Billion 7402.
I have the latest firmware and still find the call quality is not up to par with Worlddialpoint & Pennytel
I have call credits that I want to use but the Wife does not like the quality and what she says goes. :-)

Hello all,

Just an update on this maintenance down time... there were some unexpected delays, so the maintenance/upgrade process is taking longer than expected. We are working with our vendor and will try to restore service as soon as possible.

Sipme support.

Thanks for letting us know of the delay.

I wondered why I couldnt make any calls, checked here and found the reason.

Now, if only we could train Optus to think like you guys.

Not working here. Long delay then busy tone when ringing. If I call 18881 to check account balance, I get "Welcome", then a long silence, then "we are having technical difficulties. Please call back later."

THey are still doing maintanence oblong. You also cannot top up you account via web at the moment.

robear writes...

Now, if only we could train Optus to think like you guys.

I'll second that.

knackers writes...

THey are still doing maintanence oblong. You also cannot top up you account via web at the moment.

Ok; it's just that the most recent announcement in this thread from SIPME was 8AM!

Hello all,

Further update to this, to be honest we had all sort of troubles migrating the old database to the new platform, so we had to roll back the upgrade. We have completed the master server rollback, which means customers can now place calls, we are doing the slave/web interface server now.

The bad news is that we have to schedule another maintenance/upgrade down time sometime next week, however hopefully the next one will be shorter and successful as our software vendor has worked out the database migration issue.

Please email support@sipme.com.au if you are still having problems making calls.

Sipme support.

Should we be able to login to the billing site now? I just tried again and still can't get in.

Yeah still down for me too.

Can SIPME provide an expected time until recovery for the billing site yet?

Still cannot access the billing site.

Hello all,

We have scheduled a planned maintenance time this Saturday morning to replace and upgrade several network servers. VoIP services, billing website access will be affected.

The planned outtage time is between 2am-6am Saturday 12th Jan 2008.

Sipme support.

sipme-support writes...

We have scheduled a planned maintenance time this Saturday morning

Would it be possible to setup an email notification service for these notices?
A lot of people don't know about whirlpool or don't monitor the threads.

Cheers

Hello all,

As most may have known from the news, SIPME was recently acquired by m2m Corporation, an ASX listed company, with telecommunication investments in the Asia pacific region, covering Australia, Hong Kong, China, Singapore and Vietnam. The acquisition has given valuable human and financial resources to enable SIPME to expand and improve our network and services.

Over the past 2 months, SIPME has been busy upgrading and expanding our network. We are currently beta testing our new platforms, and hopefully within the next few weeks, will be seeking interested volunteers to "crash test" our new platform before full public release.

Below are some of the possible new service offerings, which may be released progressively:

- Bundled VoIP hardware and monthly plans packages
- Better competitive pricing with untimed calls to various international destinations
- ANI callback service (SMS callback in the longer term)
- Ability for your SIP account, Webcallback, ANI callback etc.. to share the same prepaid balance
- Ability to self-manage call forwarding, call foward to a PSTN number, SIP URI or follow-me multiple numbers
- Possible expansion to offer more DID numbers areas in Australia
- DID numbers where SIPME has POPs, eg Hong Kong, China, Singapore and Vietnam
- Fully automated sign up and account recharge system

We welcome your feedbacks and any request or features you would like to see us offering.

Sipme support.

sipme-support writes...

We welcome your feedbacks and any request or features you would like to see us offering.

OK I know I am only one but not much here of interest to me.

- Bundled VoIP hardware and monthly plans packages

I am happy with the pre-paid balance no monthly fee, I prefer to setup and purchase my own equipment, I don't want locked equipment.

- Better competitive pricing with untimed calls to various international destinations

I don't make OS calls at the moment but there is a chance later this year for a few months I will be calling the USA and NZ

sipme-support writes...

- ANI callback service (SMS callback in the longer term)

Could be useful - not a high priority for me.

- Ability for your SIP account, Webcallback, ANI callback etc.. to share the same prepaid balance

Again for me It is wait and see.

- Ability to self-manage call forwarding, call foward to a PSTN number, SIP URI or follow-me multiple numbers

Now you are talking! These features would be great.

- Possible expansion to offer more DID numbers areas in Australia

Thanks this I am waiting for , could you also have the CID display my PSTN number so non voip users can return calls to my local PSTN?

- DID numbers where SIPME has POPs, eg Hong Kong, China, Singapore and Vietnam

I have no requirement for this but I bet many do.

- Fully automated sign up and account recharge system

Thanks I like the sound of this.

Thanks Sipme

Cheers

Great news!

sipme-support writes...

Over the past 2 months, SIPME has been busy upgrading and expanding our network.

Hopefully, this will improve call quality. Sipme has come to be known as a reliable VSP but with mediocre call quality. As the call quality has been so-so, many people only have Sipme as backup rather than as their main provider.

- Bundled VoIP hardware and monthly plans packages

I have never liked bundling. If you have cheap rates and excellent features and call quality, users will flock to you. You don't need to spend money on subsidising hardware.

- Better competitive pricing with untimed calls to various international destinations

I'm looking forward to see the rates to Malaysia. Are you going to do cheap calls to mobiles with per second billing as well?

- Ability to self-manage call forwarding, call foward to a PSTN number, SIP URI or follow-me multiple numbers

Great! I particularly like the ability to forward to a SIP URI. Few VSPs allow this.

- DID numbers where SIPME has POPs, eg Hong Kong, China, Singapore and Vietnam

I've seen people ask for DIDs in these places, so it's great to see Sipme offer DIDs in these areas.

I think Sipme's highest priority should be call quality. Unless call quality is top notch, PSTN-like, Sipme will never take off as a major player. Once they get that right, improve their pricing to overseas destinations and mobiles, and add features as above, I am sure they'll be onto a winner.

Thanks sipme, I have been sticking with you guys because I was hoping something like this would happen! I have Pennytel as a backup, but generally route my national calls through sipme, and mobile/overseas through Pennytel.

I hope with these changes I can purely use Pennytel as a backup!

Cheers,
Adam.

Given that Sipme has been bought by the same company that bought Pennytel, it is probably not suprising that Sipme are rolling out features that Pennytel previously offered. Perhaps the real question is are Sipme customers being rolled into the Pennytel network (with a different web front end) or are the networks being kept seperate.

Steve

ozimarco writes...

Hopefully, this will improve call quality. Sipme has come to be known as a reliable VSP but with mediocre call quality. As the call quality has been so-so, many people only have Sipme as backup rather than as their main provider.

I'll second that comment.

sipme-support writes...

We welcome your feedbacks and any request or features you would like to see us offering.

Better call quality

I have three accounts with you, and its a constant battle, because a lot of the time the quality is not too bad- which means it's only just passable, and some if the time it's pretty poor.

Quality of calls aside, the upside is that it always works, which I put some value to.

Steve L. writes...

Given that Sipme has been bought by the same company that bought Pennytel

Reading a bit on the ASX website on m2m (ASX:MCL), seems like m2m hasnt settled the purchase of Pennytel yet, and there are some disputes ongoing, so my opinion is that they might be running & developing their own separate network at this stage.

Although I still have an active SIPMe account, I no longer use it and it has very little credit left. I've been using MyNetFone for the past year, and have enjoyed the keen pricing on Australian mobile calls and better national call quality. Having said that, they've had their outages, and MNF's complete lack of IP network diversity means that call quality can suffer for some people. These are two strong points I believe that set the SIPMe brand apart.

The other point I believe that sets the SIPMe brand apart is that it doesn't sound "dodgy" (and uninspired), like, say, MyNetFone or PennyTel.

Leonard1702 writes...

seems like m2m hasnt settled the purchase of Pennytel yet, and there are some disputes ongoing

The dispute has been resolved, and due diligence for PennyTel's current parent is progressing.

so my opinion is that they might be running & developing their own separate network at this stage.

That'd be correct. It appears that they're using the resources of their new parent WhizFone, according to this announcement to the ASX.

Nonetheless, that doesn't mean that they won't integrate with PennyTel's system later. One suspects that this might be the case, given that the feature list reads like PT's. I think that all of the slated features will have some appeal, but different people will like and use different feature sets. I for one like the better pricing and shared account balance, and if SIPMe can offer something like WhizFone's offer for the Siemens Gigaset IP/PSTN cordless, that would also be good. Fully automated recharge would also be very welcome.

Of course, if they co-brand PennyTel's systems (or rebrand it) and manage to keep the perceived advantages (reliability, diversity) then so much the better.

Hello all,

We have completed some of our initial beta testings. We are looking for around 10 volunteers who would be interested to test out our new SIP platform. Ideally you would be making a variety of calls to Australia land line, mobiles as well as some international calls, if possible some customers with Billion routers who had problems with our current network.

You dont have to purposely make calls to test, just go on about your normal day to day calling pattern, the only difference is that you will be registered to a different SIP server. We will run the test over a period of 2 weeks or less. For your troubles, at the end of the period, we will credit $10 to the account of each of the participating tester.

Please email support@sipme.com.au if you are interested, please state the following:

- what SIP softphone/hardware you are currently using
- any DID you currently have
- your call patterns (eg. mostly land lines, mobiles, international, SIPbroker etc..),

We will try to select ten customers that call patterns spread across the broad range, as well as VoIP device types.

We are looking test and/or find any bugs with the following:

- configuration issues, any ease or difficulties
- SIP to PSTN calls (fixed, mobiles, international)
- SIP to SIP calls (at the start you can only call other SIP users registered to the same SIP platform, we will try to set up to you can call other users on the old platform as well)
- inter-working features with SIPBroker
- overall call quality, whether it has improved, stayed the same or worse
- some of the self managed call forwarding features
- any other issues that might crop up along the way

Thank you in advance.

Sipme support.

I am taking you up on this offer after problems with MNF yesterday.
My gripe is not so much with the VSP but my new billion which just doesn't give the same voice quality as my old ZyXEL.

Cheers

Hello,

SIPME has recently completed a deployment of new SIP servers, the upgrades are part of the ongoing improvement of our network and services. We have planned the migration of customers over to this new SIP platform over the weekend 9th-10th Feb 2008, starting from 2am Sat 9th Feb 2008.

For most customers this should be a seamless & transparent transfer as we will be modifying our sip.sipme.com.au domain name to point to the new server IP address. So if you have configured your SIP proxy/server settings using the domain sip.sipme.com.au, you will not be required to change anything, except that there may be some down time due to the domain name IP change to take place and for it to propagate to various ISP's DNS servers.

If you are experiencing problems and/or require to make calls before the domain name IP change has been completed, please follow the instructions below (do not make the changes before 2am on Sat 9th Feb 2008):

- Change your SIP proxy/server setting to: proxy.sipme.com.au
- Change your Outbound Proxy setting to: proxy.sipme.com.au
- Reboot to your SIP/VoIP device so that it will re-register onto the new SIP server

As usual, please email support@sipme.com.au if you are experiencing any problems.

The new SIP server platform will provide better overall quality, the online billing interface also gives you more features to manage your account, such as the ability for you to set & change your SIP password. Within the next 2 months, you will also be able to set call forwarding, online real time top up of your account, set low balance wanring and automatic top ups.

----- NOTES FOR WHOLESALERS OF SIPME -----

For wholesalers that currently use your own domain names to point to our SIP server(s), please change your DNS and point to 203.30.192.12. Please inform your customers to make the required changes as well.

----------------------------------­ --------

Regards,
SIPME support

Hello all,

We have done the domain name change, sip.sipme.com.au is now pointing to our new SIP servers redundant pair IP address 203.30.192.12.

If you are experiencing problems, below are the likely causes:

- Your ISP DNS has not yet updated
[resolution]: please wait and give some time for your ISP DNS servers to obtain the updated DNS details

- Your VoIP device is still registered to the old SIP server
[resolution]: reboot your device for it to register to the new server

- You have set the SIP proxy/server settings with the static IP address of the old server (old IP 203.30.192.11)
[resolution]: check your settings, make sure the SIP proxy/server setting is set to the domain sip.sipme.com.au, or proxy.sipme.com.au

Sipme support.

Hello all,

Just an update as we are finding minor issues here & there with customers migrations. For customers using Asterisk boxes to connect to our new SIP servers, please add the following line to your config file:

useragent=portasipfriendly

Sipme support.

I'm looking forward to an improvement in call quality.

Hope it comes

Are your sip servers down?
I cannot get my Billion 7404VGO to register to the sip port using
sip.sipme.com.au
proxy.sipme.com.au or
203.30.192.12
Ping results

C:\Program Files\Support Tools>Ping sip.sipme.com.au

Pinging sip.sipme.com.au [203.30.192.12] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 203.30.192.12:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Program Files\Support Tools>Ping proxy.sipme.com.au

Pinging proxy.sipme.com.au [203.30.192.12] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 203.30.192.12:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Program Files\Support Tools>Ping 203.30.192.12

Pinging 203.30.192.12 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 203.30.192.12:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Cheers

Down for me too.

Looks like its been down since 0555 according to OzVoip Status

down here also since the same time as above poster

be interested to know what the redundancy plan is for the sip server - or if there are plans to have one in the future, or for that matter, what contingency plans d other voip service providers have?
We have a total of 6 voip lines altogether, and cos sipme used to be a lil ordinary on some calls, we switched to other main providers ages ago, and only use them occasionally, so no biggy , but just as well we have the other providers hey....

heres hoping we see overall quality improvements and this is just a hiccup in the rise of sipme to a really good vipservice provider

Cheers - marty

They emailed customers a list of things to do in case the maintenance went pear shaped.

Unfortunately none of them worked. Sipme was my main provider but I've switched them to gateway 2 now. An outage this long in prime time is just too long.

SIPME down here 0920hrs AEST

has anyone had a response or an eta for return of service from sipme

my service seems to have come good now.

When I got up this morning my netcomm v300 (on Optus cable) wasnt registered.
But I noticed a few moments ago it registered successfully (about 10:25am)

Mark

Hello all,

Our fault... we turned on full debugging when we switched over to the new SIP servers on the weekend, coupled with many more customers turning on or changing their settings this morning, the logs completely filled up 300G of the /var partition of the hard disk. So when it can't write logs, the SIP process completely stopped.

We have cleared the log files, reduced the logging level, restarted the SIP servers, so far can see customers device re-registering. Could you please try again and see if you are still experiencing problems.

Sipme support.

Nutztoyou writes...

has anyone had a response or an eta for return of service from sipme

Not yet :( I have had no Sipme service for a week. sent in a ticket ,received an automated Ticket & nothing since :(
Not impressed. Sent a whim to Sipme support on here 25 min ago, no response

Regards
Dags................

Edit

Edit

Hello justdags,

We have just replied to your whim and support email request, could you please confirm you have received it.

Sipme support.

Hi Yes I have just received an answer via email from Sipme support.
No whim.
Instead of trying to sort this out in two places at once I will just reply to support via email?

The email advises me that I should be able to call Sipme to Sipme now, however I still cannot do that or make any Sipme calls at all .

Anyway thanks for your reply and I will now go send an email reply to support.

Regards
Dags...................

Hi,

Anyone else having problems with SIPME DID. When I dial the DID its does to a voice message "The number you have called is incomplete or disconnected..."

This problem started after they have upgrades the server... Damn upgrades, always have problems!!!

PS I know, already lodged support ticket...

kinetix writes...

Anyone else having problems with SIPME DID. When I dial the DID its does to a voice message "The number you have called is incomplete or disconnected..."

Ditto. I haven't had time to log anything yet. Note the dialling from a landline is a distinct case to dialing from a mobile. At DID setup the later only didn't work. I have not checked the former.

OK, the DID now seems to be working for both landline & mobile.

kinetix writes...

Anyone else having problems with SIPME DID

Hello,

We are working on one issue at a time. Melbourne & Brisbane DIDs should be working now, resolving some final issues with Sydney DIDs.

Other issues still ongoing:

- Call to/from Sipbroker, we will need to co-ordinate with Sipbroker to expect calls to/from our new SIP server as well.

- 18881 issue: we are still working with our vendor on the balance script, which is not compatible with the new SIP server and billing platform.

On a side note, you now should hear some voice response in regards to your account, whether you have insufficient balance, invalid account, where as before you simply got a busy tone.

Sipme support.

sipme-support writes...

- 18881 issue: we are still working with our vendor on the balance script, which is not compatible with the new SIP server and billing platform.

On a side note, you now should hear some voice response in regards to your account, whether you have insufficient balance, invalid account, where as before you simply got a busy tone.

Well now when I ring 18881 I get a ringing tone that just goes on and on?

Regards

Dags...............

justdags writes...

Well now when I ring 18881 I get a ringing tone

Hello,

18881 is not working yet.. we are still working on it.

Sipme support.

Anybody else having trouble connecting via Voxalot? Or is it just me?

TIA
Alan

No Alan. I can't get a connection through Voxalot either

rgds
Phil

I had trouble logging into the billing system, so I reset my password, then was able to get into see what calls I had done, I could not find my balance of credit left, so I searched for the last time that I put credit in, this was last year 2007 about November, once I got to that time it showed my balance correct to today. Hope that helps sipme and others.

Phil_R writes...

I can't get a connection through Voxalot either


Thanks Phil. Perhaps it now needs registration to work with Voxalot. Will leave it for a while and see if it comes good.

Hi Sipme

Is the low balance warning email still working. I'd hate to think it gets lost in all the changes.

As a casual observer, my impression is that this upgrade wasn't planned very well. A lot of these issues should have been foreseen if everything had been thought through properly.

Looks like Sipme's technicians took the "we'll cross that bridge when we get to it" approach.

I have a brother in Canada using a sipme account for his Aust calls.

He emailed me today when he could not get sip registration on his ATA.

As Sipme had advised they were doing changes over the week-end, at least I could tell him to wait a day or so for things to settle down again.

It would be good to get a daily status report from Sipme while this is going on.

Regards,

H.

ozimarco writes...

As a casual observer, my impression is that this upgrade wasn't planned very well.

Hello ozimarco,

We expected customers will have problems. A lot of support calls/emails were mainly from customers that DNS didnt update or had their SIP proxy/server setting set with the old static IP address.

The one thing we didnt foresee, or should I say an oversight was setting the debug at full setting and forgetting to turn it off, hence filling up our hard disk completely.

The 18881 balance checking script hasnt work for about 5-6 weeks now, this was in relation to the billing upgrade which our vendor is still working on it to give us a new tcl script.

Sipme support.

Last night the missus tried to make a call and she had a second ringing tone in the background that kept going on and on, even after the other side picked up. I rang our landline number and found the same... Its like 2 ringing tones at once. Anyone else getting this?

Kamakiri writes...

the missus tried to make a call and she had a second ringing tone in the background that kept going on and on, even after the other side picked up.

The staff at work reported the same thing.

Me too , two ringtones. One is single ring cadence, the other is two ring cadence.
Single ring continues after call is answered. Not Good.

Also seems to be taking longer than usual to connect.

May be time to check out the alternatives..

Hello,

At the moment we cant replicate the continued ringing tones a few users have described, could you please advise what sort of ATA / VoIP devices you are using?

We received from a trusted source that advised us of similar issues, if you happen to be using Asterisk, please change the following setting in the iax.conf and/or sip.conf

progresstones=no

Also please remember to add the line:

useragent=portasip

if you haven't already done so.

Sipme support.

sipme-support writes...

could you please advise what sort of ATA / VoIP devices you are using?

SPA 3000.

This happened on 4 occasions. 2-4pm Queensland time yesterday. On about the 5th attempt, the call connected properly.

PAP2 line 1 , siemens 6520 wireless router, big puddle.

Happens on nearly all calls, most times both rings stop on answer, but several times the single cadence ring continues on through the conversation for up to 20 seconds.

sipme-support writes...

please advise what sort of ATA / VoIP devices you are using?

SPA 3000 here as well.

Seems like some progress tone issue where the new SIP server is not exchanging these progress indicators properly, so some ATA are getting weird or wrong ring back tones.

sipme-support writes...

could you please advise what sort of ATA / VoIP devices you are using?

Just to let you know that I have NOT had this problem. I am using a DrayTek 2700VG and just had a 90 minute call without any problems at all.

Well Im getting the wrong ring back tone like and engaged tone but it still calls
also people are saying that the quality of the calls is now worse than ever what codecs are the best currently using g711 alaw with other options of ulaw and g729
adsl2+ with billion 6404vp

well, I had some issues so I flicked two ata's onto another provider . Then my mate , who has a flat mate and a girlfriend, into 3 atas a month ago, has given up, phoned me yesterday and said he was ditching sipme, asked me what I thought and I said the same - sorry, but there are more reliable and better quality alternatives - we are all using spa 300's or 3102, spa 2102, pap2 , spa 2000. I talked my mate into getting the 3 accounts - oh, I forgot , theres also his work - one line last week , and 4 more planned

3 of those are on bigpond cable, 3 are on adsl. 3 are on 1500/256, two are on 512,128

Run out of patience and just switched providers - will look at the whirlpool replies in a month or so and see what is happening - if no glowing reports will just forget the combined credits.

My mate isnt interested in being a "tester" and helping solve the problems as he has had enough flack from gf etc , and as hes my mate, I dont want any flack from him - so.. good luck - hope its all resolved soon for the others.

sipme-support writes...

could you please advise what sort of ATA / VoIP devices you are using?

I'm also having this issue, with an SPA 3000. I get two ring tones simultaneously, but they quit once a call is connected.

yup, mine too - but only started yesterday afternoon..... no response form SIPME as yet..... as if it isnt bad enough we have to beta test MS products, now we're beta testing VOIP too!

I've been using Sipme for years as I have family on their network at other locations around Australia, and also use Mynetfone for myself as well. Since the latest sipme issues I've switched the other family members over to mynetfone and things are great. Other family members comment that the quality seems better with mynetfone.

I think this latest upgrade will see sipme loose quite a few customers, unfortunate for them but I wish them the best and hope they learn from this.

Buff

Buff writes...

I've been using Sipme for years as I have family on their network at other locations around Australia,

So Have I

Other family members comment that the quality seems better with mynetfone.

I am not finding that. I have had problems with Sipme and My Billion modem but since the change sipme is at least on a par with MNF if not better.

MNF with the free DID are slightly better value, but I can't see any difference in call quality. Whatever the issue is it seems to be tied to hardware. I am sure that they will sort it out.

I think this latest upgrade will see sipme loose quite a few customers, unfortunate for them but I wish them the best and hope they learn from this.

They are caught between a rock and a hard place, I signed up with MNF only because my Billion wasn't as good as my old ZyXEL with sipme, until this upgrade they had already lost me as a customer. They now have me back for at least some of my calls.

Cheers

Newcopia writes...

because my Billion wasn't as good as my old ZyXEL with sipme,

Looks like the VSP's and the hardware manufacturers need to get together and sort this issue out. There's been this blame game for a while with a fair few VSP's pointing the finger at the hardware. If it is a hardware issue surely it can be sorted out.

At the moment, fingers crossed, I'm not having problems with sipme, both with the SPA3000 or Billion 7404.

The ringing issue where the phone kept ringing when the call was answered a couple of weeks ago, seem to have stopped.

Nutztoyou writes...

Looks like the VSP's and the hardware manufacturers need to get together and sort this issue out.

I think they are trying to do that although Billion doesn't think they have a problem.

the reason for the current changes are in response to hardware issues.

forum-replies.cfm?t=617033&p=3#r43

if possible some customers with Billion routers who had problems with our current network.

Cheers