| It is better |  | 28% |
| It is much the same | | 48.6% |
| It is worse | | 19.4% |
The Australian Broadband Survey for 2006 was conducted over a four week period — from 31 December 2006 to 4 February 2007, during which the survey was successfully completed and verified a total of 20,030 times.
As this was an open survey, we are extremely rigourous about maintaining the integrity of the data — to that end, sophisticated techniques were employed to detect and eliminate entries deemed to be duplicates or ballot stuffing. This final corpus used for analysis was reached after rejecting over 350 submissions for various reasons.
When you read the results, it's important to keep in mind who was surveyed. These results represent the views of informed opinion leaders, and informed consumers. We have not attempted to normalise the results to represent the broader marketplace, as we believe the information to be more valuable with this bias intact -- the group surveyed are more likely to be advising friends, family and co-workers on which ISP to join. Broadband service providers should pay close attention to this demographic, as their combined influence can wield significant impact.
Respondents who think value is improving has dropped from 72.5% two years ago to just 28% this year, while those who think value has gotten worse has doubled. This indicates that the market has well and truly flattened out.
| It is better | | 28% |
| It is much the same | | 48.6% |
| It is worse | | 19.4% |
Consumers continue to be wary of being locked into one provider for too long.
| Very comfortable | | 10.8% |
| I don't mind | | 32.7% |
| I'd rather not | | 42.9% |
| Very uncomfortable | | 13.5% |
| Fast speeds | | 47.7% |
| Ability to download large amounts | | 19.9% |
| It is always connected | | 17.4% |
| Lower service costs | | 10.5% |
| Frees up telephone line | | 4.4% |
| Exclusive content from your ISP | | 0.1% |
Despite the launch of Telstra Next G and the continuing roll-out of wireless broadband networks, almost half of respondents still weren't interested in city wide wireless broadband.
| Yes | | 53.5% |
| No | | 46.5% |
| Yes | | 63.5% |
| No | | 36.5% |
There's a slight increase in the number of people with notebooks compared to last year, which is a trend being witnessed throughout the IT sector.
| Yes, and it's my primary computer | | 16.3% |
| Yes | | 44.2% |
| No, but I'm seriously considering getting one | | 12% |
| No | | 27.6% |
There has been a significant drop in respect for wireless broadband for the home, with 45.7% believing it is a serious option, down from 63.8% in 2005.
| Yes | | 45.7% |
| No | | 54.3% |
| Breadth of coverage | | 52.8% |
| Speed | | 55% |
| Latency | | 30.4% |
| Low monthly fee (less than $40) | | 45.2% |
| Download limit similar to ADSL at similar pricing | | 57.3% |
Watching downloaded TV shows has increased its ranking, with 41.7% of respondents saying they use broadband to watch TV. A new entry this year sees almost 20% of users wanting to run servers on their connection.
| Fast downloads | | 86.7% |
| Fast web surfing | | 83.7% |
| Always-on web access | | 80.7% |
| Always-on email | | 61.7% |
| Share with multiple computers | | 60.2% |
| P2P file sharing | | 50.4% |
| Watching downloaded TV shows | | 41.7% |
| Streaming audio/video | | 41.2% |
| Online gaming | | 39.4% |
| Always-on instant messaging | | 39% |
| Phone calls over the internet | | 31.1% |
| Connect to work from home | | 27.9% |
| Run servers on your connection | | 19.2% |
| Video chat with friends and family | | 16.1% |
| Make phone calls over the internet | | 26.5% |
| Video conferencing | | 16.9% |
| Connect to work from home | | 5.6% |
| Share the connection with multiple computers | | 4.8% |
| Online gaming | | 4.4% |
| P2P file sharing | | 3% |
| 1 | | 15.6% |
| 2 | | 41.7% |
| 3 | | 20.1% |
| 4 | | 13.4% |
| 5 | | 5.8% |
| 6 | | 1.7% |
| 7 or more | | 1.3% |
| 1 | | 18.7% |
| 2 | | 28.8% |
| 3 | | 23% |
| 4 | | 13.6% |
| 5 | | 7.3% |
| 6 | | 3.5% |
| 7 or more | | 4.7% |
Wireless LAN use continues to increase significantly as people replace and upgrade their hardware.
| Yes, wired ethernet | | 23.4% |
| Yes, wired and wireless | | 61.4% |
| Yes, wireless only | | 9.9% |
| No | | 5.3% |
| It would have to be a zero up-front charge, or I wouldn't be interested | | 24.7% |
| Up to $25 | | 11.3% |
| Up to $50 | | 17.6% |
| Up to $100 | | 27% |
| Up to $200 | | 14% |
| Over $200 | | 5.4% |
| Yes, thoroughly | | 19.1% |
| Yes, briefly | | 61.1% |
| No | | 17.9% |
| Was never made aware of it | | 1.9% |
iiNet, Westnet, Exetel, Adam and Wild were all criticised for changing conditions during the year.
Wild also featured prominently for its acceptable use policies and for hidden fees, such as the $25 fee for receiving a copyright infringement notice from a 3rd party.
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 53.1% | 45.9% | 39.8% | 42.9% | 47.4% | 31.6% | 13.9% | 12.8% | 35.1% | 52.9% | 43.8% | 50.5% | 35.5% | 45.0% | 26.8% | 56.9% | 33.0% | 34.9% | ISP can change conditions at any time |
| 27.0% | 24.3% | 20.8% | 18.0% | 10.9% | 9.8% | 3.1% | 3.2% | 5.6% | 16.9% | 16.7% | 15.5% | 13.7% | 8.8% | 18.2% | 31.6% | 14.3% | 13.0% | Legalese and vagueness |
| 21.1% | 14.5% | 7.4% | 4.5% | 20.3% | 8.9% | 1.0% | 0.8% | 15.3% | 19.5% | 11.4% | 37.3% | 6.6% | 9.5% | 6.8% | 34.8% | 8.6% | 10.9% | ISP does change conditions frequently |
| 25.8% | 17.6% | 35.2% | 17.0% | 6.0% | 4.7% | 2.0% | 1.8% | 7.7% | 4.6% | 6.0% | 11.1% | 6.4% | 7.1% | 14.1% | 30.9% | 10.2% | 10.6% | Acceptable use policy |
| 17.8% | 15.2% | 50.4% | 20.9% | 3.6% | 2.8% | 1.7% | 1.1% | 1.5% | 4.0% | 2.9% | 2.4% | 2.7% | 1.4% | 4.9% | 4.1% | 6.1% | 7.7% | Not allowed to run server |
| 8.4% | 11.8% | 27.2% | 14.7% | 1.7% | 1.6% | 0.6% | 0.5% | 1.7% | 4.0% | 3.3% | 7.8% | 2.3% | 2.5% | 4.5% | 11.3% | 5.8% | 5.5% | Blocked ports |
| 8.7% | 9.6% | 3.7% | 5.0% | 2.9% | 3.1% | 1.4% | 1.2% | 2.6% | 5.0% | 7.3% | 2.4% | 1.7% | 8.8% | 11.3% | 28.0% | 4.6% | 4.7% | Hidden fees |
If we look at how these numbers compare to last year, you can see that iiNet, Wild, Exetel and Westnet had the biggest increases in dissatisfaction. Telstra and Optus enjoyed a marginal relaxing of last year's very high figures.
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | Exetel | Net- space | Adam | Wild | aaNet | People | |
| −8.5% | −3.5% | −6.4% | +1.3% | +9.3% | +0.1% | −0.6% | −0.4% | +21.1% | −3.4% | +14.4% | −5.0% | +13.6% | +30.9% | +1.9% | +2.1% | ISP can change conditions at any time |
| −8.5% | −8.8% | −2.1% | −1.3% | +0.6% | −0.1% | −0.9% | +0.0% | +1.4% | −1.6% | +7.3% | +2.0% | −2.0% | +19.4% | +1.2% | +0.9% | Legalese and vagueness |
| −7.8% | −0.9% | −3.5% | −5.2% | +11.4% | +4.2% | −0.4% | −0.4% | +14.3% | −3.9% | +23.9% | −3.0% | +6.8% | +33.2% | −2.7% | −2.8% | ISP does change conditions frequently |
| −5.8% | −3.8% | −4.5% | −4.0% | −1.5% | −0.8% | −0.5% | −1.0% | +2.4% | −0.5% | +5.2% | −0.6% | +0.1% | +21.1% | −1.6% | −1.4% | Acceptable use policy |
| −5.4% | −4.8% | −5.2% | −7.3% | −1.1% | −3.4% | −1.1% | −0.8% | −0.3% | −1.8% | +0.8% | −0.9% | −2.9% | −1.6% | +0.2% | +1.3% | Not allowed to run server |
| −6.9% | −5.7% | −4.8% | −7.6% | −1.5% | −1.2% | −0.3% | −0.4% | −0.1% | −0.6% | +6.7% | +0.7% | −0.2% | −0.1% | +2.2% | −1.0% | Blocked ports |
| +8.7% | +9.6% | +3.7% | +5.0% | +2.9% | +3.1% | +1.4% | +1.2% | +2.6% | +5.0% | +2.4% | +1.7% | +8.8% | +28.0% | +4.6% | +4.4% | Hidden fees |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 19.5% | 12.5% | 28.6% | 30.7% | 39.6% | 54.4% | 78.9% | 67.7% | 31.9% | 46.7% | 55.3% | 70.0% | 53.5% | 33.7% | 15.4% | 68.6% | 45.8% | 47.2% | Whirlpool news/forums |
| 17.4% | 12.0% | 19.6% | 25.9% | 29.5% | 36.0% | 43.7% | 40.4% | 23.4% | 38.1% | 41.6% | 56.8% | 41.9% | 24.3% | 12.1% | 54.2% | 32.4% | 32.6% | Broadband Choice |
| 21.5% | 12.7% | 34.4% | 17.2% | 40.5% | 33.9% | 35.4% | 47.5% | 50.1% | 27.2% | 26.6% | 29.5% | 39.7% | 45.0% | 22.5% | 9.7% | 26.9% | 32.3% | Recommendation from a friend |
| 28.2% | 21.6% | 25.6% | 35.4% | 31.1% | 38.4% | 35.8% | 40.1% | 21.5% | 29.3% | 35.2% | 24.8% | 30.1% | 31.5% | 23.4% | 16.3% | 30.5% | 30.8% | ISP's website |
| 14.7% | 26.1% | 15.4% | 21.2% | 8.2% | 7.4% | 4.1% | 5.4% | 9.8% | 3.8% | 4.0% | 1.7% | 4.3% | 10.5% | 12.7% | 7.9% | 12.5% | 9.8% | Telephoned the ISP |
| 6.2% | 3.1% | 6.3% | 4.2% | 8.2% | 6.4% | 4.9% | 5.4% | 5.6% | 4.8% | 6.8% | 5.0% | 4.0% | 9.9% | 11.7% | 2.3% | 6.4% | 6.1% | Web search engine |
| 1.6% | 2.0% | 1.8% | 2.2% | 2.8% | 4.8% | 9.5% | 9.2% | 4.7% | 4.4% | 4.8% | 17.9% | 5.6% | 3.1% | 3.9% | 9.0% | 7.6% | 6.0% | Forum provided by ISP |
| 4.5% | 5.1% | 7.4% | 4.5% | 6.4% | 5.6% | 6.3% | 7.6% | 5.0% | 6.3% | 4.9% | 1.6% | 5.6% | 4.4% | 3.3% | 2.5% | 3.4% | 5.0% | Magazine article |
| 8.7% | 8.0% | 8.2% | 7.7% | 2.1% | 2.1% | 0.6% | 1.6% | 2.7% | 18.0% | 10.6% | 0.2% | 1.9% | 3.0% | 5.1% | 1.4% | 3.8% | 4.0% | Ad in newspaper/magazine |
| 7.1% | 10.0% | 9.1% | 11.7% | 1.2% | 0.6% | 0.1% | 0.6% | 5.5% | 1.0% | 1.1% | 0.0% | 1.1% | 6.8% | 24.4% | 0.2% | 3.9% | 3.9% | Ad on television/radio |
| 3.1% | 2.4% | 3.1% | 2.0% | 1.5% | 1.2% | 1.2% | 2.6% | 1.9% | 2.7% | 1.8% | 0.5% | 1.1% | 2.7% | 1.4% | 0.2% | 1.4% | 1.7% | Newspaper article |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 72.2% | 73.9% | 66.4% | 39.2% | 55.5% | 34.7% | 31.3% | 33.9% | 54.8% | 54.4% | 34.2% | 31.8% | 46.1% | 49.9% | 65.0% | 11.3% | 38.8% | 44.5% | Yes |
| 27.8% | 26.1% | 33.6% | 60.8% | 44.5% | 65.3% | 68.7% | 66.1% | 45.2% | 45.6% | 65.8% | 68.2% | 53.9% | 50.1% | 35.0% | 88.7% | 61.2% | 55.5% | No |
Use of SMS to notify customers about the progress of their application is steadily increasing.
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 34.4% | 44.5% | 15.7% | 44.6% | 76.4% | 79.2% | 72.4% | 73.4% | 61.9% | 79.7% | 81.0% | 79.2% | 45.2% | 41.3% | 38.3% | 67.7% | 55.9% | 59.7% | Email confirmation |
| 2.6% | 5.8% | 1.8% | 3.2% | 21.2% | 32.5% | 54.1% | 54.4% | 24.5% | 37.7% | 41.0% | 45.5% | 38.1% | 17.8% | 15.8% | 16.0% | 22.2% | 27.3% | Progress tracking website |
| 40.5% | 41.9% | 33.6% | 42.4% | 25.1% | 27.1% | 14.5% | 19.4% | 12.1% | 20.1% | 26.4% | 8.3% | 26.2% | 34.2% | 45.3% | 33.6% | 31.4% | 27.1% | I called them |
| 1.9% | 4.5% | 4.3% | 5.0% | 19.3% | 35.0% | 56.2% | 60.2% | 43.7% | 0.2% | 1.6% | 2.1% | 34.7% | 40.7% | 5.9% | 21.0% | 10.9% | 24.1% | They contacted me via SMS |
| 31.0% | 21.2% | 51.9% | 20.7% | 10.8% | 10.8% | 12.0% | 15.7% | 30.8% | 4.6% | 5.3% | 7.6% | 17.1% | 17.4% | 21.1% | 11.5% | 22.6% | 19.7% | They called me |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 1.2% | 0.9% | 0.4% | 0.0% | 8.0% | 8.0% | 22.8% | 31.6% | 7.5% | 1.7% | 0.9% | 2.5% | 2.4% | 1.1% | 10.3% | 54.8% | 8.7% | 8.8% | 1-3 months |
| 1.1% | 2.4% | 1.2% | 2.6% | 13.8% | 21.5% | 64.8% | 52.7% | 30.4% | 59.4% | 28.2% | 91.5% | 30.6% | 13.2% | 5.1% | 15.1% | 30.3% | 28.2% | 4-6 months |
| 39.6% | 30.4% | 64.6% | 47.9% | 37.7% | 30.6% | 11.4% | 14.6% | 53.9% | 35.3% | 48.4% | 5.9% | 43.8% | 37.5% | 30.3% | 21.8% | 39.0% | 35.9% | 7-12 months |
| 8.6% | 3.2% | 2.2% | 1.0% | 5.1% | 8.7% | 0.3% | 0.0% | 0.4% | 0.9% | 17.5% | 0.0% | 4.9% | 4.3% | 2.8% | 0.6% | 2.7% | 3.8% | 13-18 months |
| 49.3% | 62.9% | 31.4% | 48.4% | 35.3% | 30.9% | 0.4% | 1.0% | 6.6% | 2.6% | 4.9% | 0.0% | 18.1% | 43.6% | 49.1% | 7.4% | 18.6% | 22.9% | 19-24 months |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 0.9% | 2.2% | 2.1% | 14.2% | 20.2% | 21.0% | 7.4% | 8.8% | 8.5% | 16.1% | 22.3% | 7.6% | 12.3% | 17.4% | 22.5% | 22.3% | 12.0% | 12.1% | ISP blamed Telstra for some reason |
| 1.3% | 21.4% | 2.8% | 15.0% | 13.2% | 16.2% | 6.9% | 8.3% | 7.3% | 11.5% | 17.4% | 6.3% | 8.3% | 11.7% | 15.4% | 16.3% | 11.3% | 10.5% | Phone line not activated properly |
| 3.5% | 8.9% | 2.2% | 7.0% | 4.5% | 3.1% | 1.6% | 0.8% | 1.6% | 6.3% | 6.6% | 3.6% | 4.9% | 5.5% | 20.7% | 11.7% | 6.4% | 4.8% | Inadequate instructions |
| 0.9% | 6.2% | 0.3% | 5.0% | 6.0% | 5.9% | 1.4% | 2.6% | 3.0% | 4.0% | 5.7% | 1.0% | 2.7% | 6.5% | 9.2% | 2.0% | 3.2% | 3.5% | Line filters didn't work properly |
| 3.1% | 5.8% | 1.6% | 4.0% | 2.0% | 1.2% | 0.6% | 0.3% | 1.2% | 2.7% | 3.8% | 1.9% | 1.9% | 3.5% | 9.4% | 8.8% | 3.1% | 2.5% | Errors in the instructions |
| 0.5% | 3.4% | 0.3% | 2.0% | 3.7% | 4.2% | 0.8% | 1.6% | 1.0% | 2.1% | 4.2% | 0.9% | 1.0% | 2.1% | 1.8% | 1.6% | 2.3% | 2.0% | Telephone stopped working altogether |
| 0.1% | 2.4% | 0.2% | 4.0% | 3.6% | 2.4% | 1.3% | 1.4% | 2.1% | 2.5% | 4.2% | 1.2% | 0.7% | 3.5% | 4.1% | 0.2% | 1.8% | 1.9% | Problems with a cordless phone |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 40.4% | 36.8% | 34.7% | 29.4% | 31.2% | 23.2% | 14.7% | 14.5% | 34.8% | 22.8% | 26.7% | 12.5% | 19.5% | 33.2% | 62.3% | 26.2% | 28.6% | 27.5% | Yes |
| 59.6% | 63.2% | 65.3% | 70.6% | 68.8% | 76.8% | 85.3% | 85.5% | 65.2% | 77.2% | 73.3% | 87.5% | 80.5% | 66.8% | 37.7% | 73.8% | 71.4% | 72.5% | No |
| Credit card direct debit | | 49.4% |
| Direct debit | | 24.5% |
| BPAY | | 11.8% |
| Credit card online | | 8.1% |
| Australia Post | | 1.9% |
| Direct deposit | | 1.5% |
| Credit card by phone | | 1.3% |
| Cash | | 0.6% |
| Company cheque | | 0.5% |
| Personal cheque | | 0.2% |
| Bank cheque | | 0.1% |
BPAY continues to be high on the list of preferred payments, but is still not available from most ISPs.
| Credit card direct debit | | 36.1% |
| BPAY | | 24.9% |
| Direct debit | | 21.9% |
| Credit card online | | 10.5% |
| Australia Post | | 3.2% |
| Credit card by phone | | 1.3% |
| Cash | | 1.2% |
| Company cheque | | 0.5% |
| Personal cheque | | 0.3% |
| Bank cheque | | 0.1% |
Exetel stands out for its policy of reducing phone sales & support in favour of email and forums.
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 90.4% | 89.8% | 89.5% | 89.3% | 91.3% | 91.0% | 78.0% | 84.2% | 90.1% | 81.0% | 84.6% | 49.7% | 84.9% | 88.5% | 92.8% | 80.4% | 84.9% | 85.4% | Telephone |
| 41.8% | 42.6% | 40.3% | 40.1% | 63.8% | 57.8% | 58.9% | 71.0% | 67.2% | 62.1% | 61.7% | 70.5% | 58.1% | 53.2% | 55.9% | 74.5% | 63.9% | 59.1% | |
| 13.6% | 7.6% | 5.9% | 3.7% | 13.2% | 21.6% | 23.5% | 30.5% | 12.0% | 22.2% | 34.2% | 18.9% | 21.5% | 19.5% | 1.2% | 58.7% | 20.3% | 19.3% | Whirlpool ISP forums |
| 2.9% | 2.5% | 1.5% | 1.5% | 1.7% | 2.7% | 4.8% | 6.2% | 3.9% | 4.0% | 5.7% | 35.8% | 2.6% | 3.5% | 1.8% | 17.2% | 13.8% | 7.1% | Forum provided by ISP |
| 9.5% | 11.8% | 1.1% | 1.2% | 1.5% | 1.7% | 1.9% | 3.2% | 4.6% | 1.0% | 2.9% | 8.0% | 1.1% | 2.4% | 0.6% | 8.8% | 6.1% | 4.0% | Online chat |
| 1.5% | 1.5% | 1.9% | 1.2% | 0.9% | 1.6% | 0.8% | 3.8% | 1.6% | 0.8% | 0.7% | 1.0% | 1.3% | 4.2% | 2.7% | 9.5% | 3.6% | 2.3% | Other |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 4.2% | 5.3% | 2.2% | 4.2% | 9.6% | 15.0% | 14.8% | 13.5% | 35.2% | 4.7% | 5.2% | 12.6% | 3.5% | 19.5% | 1.8% | 9.0% | 17.0% | 13.3% | Less than a minute |
| 29.0% | 30.7% | 19.2% | 17.6% | 32.4% | 39.6% | 43.5% | 41.0% | 46.6% | 28.4% | 27.1% | 40.9% | 31.9% | 52.7% | 14.3% | 17.6% | 32.8% | 34.5% | 1 to 4 minutes |
| 31.6% | 26.5% | 27.4% | 27.4% | 28.1% | 22.4% | 23.3% | 26.3% | 12.3% | 29.7% | 30.5% | 24.1% | 30.7% | 19.0% | 11.9% | 12.0% | 20.7% | 23.0% | 5 to 9 minutes |
| 23.4% | 23.6% | 25.8% | 24.9% | 20.1% | 14.5% | 11.3% | 11.4% | 4.3% | 25.8% | 23.8% | 9.8% | 19.8% | 6.4% | 19.0% | 8.1% | 14.4% | 15.6% | 10 to 20 minutes |
| 11.7% | 13.9% | 25.3% | 26.0% | 9.7% | 8.5% | 7.1% | 7.7% | 1.6% | 11.4% | 13.4% | 12.6% | 14.1% | 2.4% | 53.0% | 53.2% | 15.0% | 13.6% | over 20 minutes |
Comparing the wait times to last year shows that significant improvements in waiting times have been made by iiNet and Adam, while Wild and People Telecom's service deteriorated markedly. Telstra and Netspace made marginal improvements.
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | Exetel | Net- space | Adam | Wild | aaNet | People | |
| +1.9% | −0.1% | +0.0% | −0.8% | +5.3% | +10.4% | −13.4% | −8.6% | −14.9% | +0.9% | −30.5% | −2.0% | +9.6% | −37.4% | −25.4% | −8.3% | Less than a minute |
| +9.0% | +7.7% | −7.8% | −15.0% | +10.0% | +17.3% | −4.6% | −7.3% | +6.3% | +3.0% | +4.4% | +3.5% | +13.6% | −19.0% | +10.5% | −13.4% | 1 to 4 minutes |
| +1.3% | −5.1% | −6.8% | −2.0% | +3.4% | −3.6% | +5.8% | +6.4% | +5.3% | −1.7% | +11.3% | +4.0% | −12.1% | +4.9% | +7.4% | −9.9% | 5 to 9 minutes |
| −4.7% | +1.1% | +0.9% | +7.0% | −5.8% | −9.3% | +5.8% | +4.2% | +2.1% | −2.5% | +5.1% | −0.8% | −5.4% | +3.6% | +6.6% | +2.0% | 10 to 20 minutes |
| −7.6% | −3.7% | +13.6% | +10.9% | −13.0% | −14.8% | +6.4% | +5.2% | +1.2% | +0.3% | +9.8% | −4.6% | −5.7% | +47.8% | +0.9% | +29.6% | over 20 minutes |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 18.4% | 21.9% | 24.6% | 27.3% | 29.5% | 30.3% | 41.3% | 36.2% | 47.4% | 16.4% | 12.7% | 12.5% | 23.3% | 44.8% | 8.3% | 4.8% | 26.1% | 28.5% | Within minutes |
| 20.5% | 19.8% | 21.1% | 19.9% | 24.9% | 22.7% | 22.1% | 23.2% | 27.8% | 18.9% | 18.0% | 12.2% | 22.5% | 21.8% | 7.4% | 3.9% | 18.9% | 20.5% | Less than an hour |
| 25.3% | 23.5% | 26.5% | 23.9% | 21.8% | 21.5% | 23.5% | 22.5% | 17.2% | 28.4% | 27.3% | 30.9% | 28.2% | 18.4% | 20.9% | 14.1% | 24.1% | 23.2% | Same day |
| 9.1% | 7.3% | 8.8% | 7.4% | 8.5% | 7.8% | 5.3% | 8.4% | 2.3% | 11.8% | 11.5% | 15.5% | 7.9% | 5.8% | 16.8% | 13.2% | 9.1% | 8.3% | Next day |
| 18.4% | 15.8% | 13.4% | 11.9% | 11.1% | 12.8% | 6.3% | 8.0% | 3.0% | 17.8% | 22.1% | 21.3% | 12.3% | 5.6% | 25.3% | 30.3% | 13.4% | 12.7% | Within 7 days |
| 8.2% | 11.7% | 5.6% | 9.5% | 4.2% | 4.9% | 1.5% | 1.7% | 2.3% | 6.7% | 8.4% | 7.6% | 5.8% | 3.6% | 21.3% | 33.7% | 8.3% | 6.8% | More than 7 days |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 8.2% | 14.4% | 11.5% | 10.1% | 25.1% | 28.4% | 64.2% | 62.7% | 75.4% | 8.2% | 4.6% | 11.1% | 17.6% | 37.5% | 7.9% | 6.2% | 27.8% | 31.3% | Excellent |
| 48.4% | 47.3% | 57.0% | 48.0% | 58.0% | 58.3% | 33.9% | 34.2% | 21.6% | 48.8% | 43.0% | 48.5% | 62.6% | 52.1% | 30.6% | 27.7% | 44.4% | 45.0% | Good |
| 31.5% | 25.4% | 21.8% | 25.5% | 13.7% | 10.5% | 1.6% | 2.7% | 2.0% | 26.6% | 35.3% | 24.7% | 15.2% | 7.7% | 27.2% | 29.3% | 17.8% | 15.4% | Below average |
| 11.9% | 12.9% | 9.7% | 16.4% | 3.2% | 2.8% | 0.3% | 0.4% | 1.1% | 16.4% | 17.1% | 15.7% | 4.6% | 2.7% | 34.3% | 36.7% | 10.0% | 8.2% | Awful |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 52.8% | 63.2% | 76.0% | 56.6% | 60.2% | 64.5% | 90.3% | 86.5% | 78.3% | 60.3% | 48.2% | 53.8% | 52.9% | 56.3% | 46.3% | 22.3% | 62.2% | 65.5% | Very happy |
| 35.6% | 26.5% | 19.6% | 32.4% | 33.1% | 29.2% | 8.8% | 11.8% | 18.2% | 32.0% | 38.5% | 34.9% | 35.4% | 33.7% | 32.4% | 39.3% | 26.9% | 25.9% | Can live with it |
| 9.4% | 6.4% | 3.7% | 7.7% | 5.8% | 5.3% | 0.9% | 1.5% | 2.7% | 6.3% | 9.7% | 10.4% | 9.6% | 7.4% | 14.1% | 22.6% | 8.0% | 6.4% | Not happy |
| 2.2% | 4.0% | 0.7% | 3.2% | 0.9% | 1.1% | 0.0% | 0.2% | 0.8% | 1.5% | 3.7% | 0.9% | 2.1% | 2.7% | 7.2% | 15.8% | 2.8% | 2.1% | Outraged |
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 5.2% | 19.4% | 15.6% | 18.2% | 8.1% | 9.8% | 26.6% | 22.4% | 19.5% | 8.6% | 11.9% | 6.8% | 4.1% | 10.2% | 16.4% | 5.4% | 14.1% | 14.3% | Never |
| 61.8% | 62.3% | 71.8% | 55.6% | 64.4% | 64.1% | 65.7% | 66.7% | 62.3% | 61.3% | 45.6% | 59.2% | 60.1% | 50.8% | 45.5% | 29.8% | 59.2% | 60.7% | Very rarely |
| 24.1% | 11.4% | 9.0% | 15.0% | 16.9% | 16.3% | 5.3% | 6.1% | 11.4% | 19.9% | 22.9% | 21.9% | 24.5% | 18.2% | 14.3% | 31.4% | 15.0% | 14.9% | Once or twice a month |
| 4.5% | 2.9% | 1.6% | 7.2% | 6.2% | 4.1% | 1.4% | 1.4% | 3.8% | 4.4% | 7.9% | 6.9% | 8.1% | 8.8% | 9.2% | 13.8% | 5.5% | 4.9% | Every week or so |
| 2.8% | 2.0% | 1.2% | 2.5% | 2.7% | 3.8% | 0.6% | 2.6% | 2.1% | 3.8% | 6.0% | 4.5% | 2.7% | 7.6% | 6.4% | 13.5% | 3.6% | 3.3% | Every few days |
| 1.6% | 2.0% | 0.8% | 1.5% | 1.7% | 1.9% | 0.3% | 0.8% | 0.9% | 2.1% | 5.7% | 0.7% | 0.4% | 4.4% | 8.2% | 6.1% | 2.5% | 2.0% | Every day |
This year's survey saw reductions in gaming quality for Westnet, Exetel, Netspace, Adam and Wild.
| Telstra Cable | Telstra DSL | Optus Cable | Optus DSL | iiNet 1 | iiNet 2+ | Inode 1 | Inode 2+ | West- net | TPG 1 | TPG 2+ | Exetel | Net- space | Adam | Dodo | Wild | Other | Avg. | |
| 30.3% | 29.7% | 36.6% | 17.8% | 22.9% | 32.4% | 61.4% | 64.8% | 40.6% | 19.8% | 25.2% | 13.8% | 25.8% | 30.2% | 16.6% | 9.2% | 31.5% | 35.4% | Always excellent |
| 46.9% | 40.6% | 45.1% | 51.9% | 54.7% | 53.6% | 34.1% | 30.8% | 45.4% | 51.0% | 50.0% | 49.2% | 49.4% | 50.0% | 53.3% | 29.2% | 43.4% | 44.6% | Fine, occasional issues |
| 19.3% | 22.8% | 15.4% | 22.9% | 19.0% | 13.0% | 3.4% | 4.3% | 11.8% | 25.9% | 18.4% | 30.7% | 20.4% | 17.2% | 20.1% | 38.8% | 18.5% | 15.9% | Sometimes flaky |
| 3.5% | 6.9% | 3.0% | 7.5% | 3.4% | 1.0% | 1.1% | 0.2% | 2.1% | 3.2% | 6.4% | 6.3% | 4.4% | 2.6% | 10.1% | 22.7% | 6.6% | 4.2% | Rarely playable |
| Yes | | 26.5% |
| No | | 60.2% |
| I don't know | | 13.3% |
| Yes, it's a critical requirement | | 7.2% |
| Yes | | 15% |
| No | | 63% |
| No, I must have a dynamic IP | | 1.7% |
| I don't know | | 13.1% |
| Billion | | 21% |
| D-Link | | 17% |
| Netcomm | | 11.3% |
| Motorola | | 10.9% |
| Netgear | | 9.9% |
| Belkin | | 7.3% |
| Alcatel / Thomson | | 4.5% |
| Linksys | | 4% |
| Siemens | | 2.2% |
| OPEN Networks | | 2% |
| Dynalink | | 1.7% |
| ZyXEL | | 1.2% |
| Draytek | | 1.1% |
| Cisco | | 1% |
| Motorola SURFboard SB5100/SB5101 | | 6.2% |
| Netgear DG834G | | 4.7% |
| Belkin F1PI241EGau | | 3% |
| D-Link DSL-G604T | | 2.7% |
| D-Link DSL-502T | | 2.4% |
| Netcomm NB5 | | 2.4% |
| Billion 7402VGP | | 2.2% |
| Motorola SURFboard SB4200 | | 1.9% |
| Netcomm NB1300PLUS4 | | 1.8% |
| Billion 5100 | | 1.8% |
| Netgear DG834 | | 1.7% |
| Belkin F1PI241ENau | | 1.7% |
| Netcomm NB5PLUS4W | | 1.6% |